Leveraging our new “Recommended Items” feature!

The Recommended Items feature empowers providers to strategically suggest additional, relevant programs to patients at the moment of peak engagement—right after checkout. By surfacing curated follow-up or complementary programs, providers can:

 

🔼 Increase Revenue per Patient

  • Patients are more likely to enroll in multiple programs when presented with logical next steps immediately after purchase.
  • This feature helps convert a single program purchase into a series of enrollments, driving up lifetime value per patient.

🤝 Boost Patient Retention and Engagement

  • By recommending related programs (e.g., hair loss prevention while undergoing weight loss treatment), providers guide patients along a personalized care path.
  • Patients who engage in more than one program tend to stick with the platform longer, improving overall health outcomes and satisfaction.

🎯 Leverage Smart Placement for Maximum Impact

  • Recommendations are displayed at a moment when patients are already committed and receptive, making it an ideal opportunity to upsell or cross-promote.
  • The ability to control the order and content of recommendations ensures the suggestions feel intentional and relevant—not random or pushy.

🚀 Bottom Line:

Recommended Items transforms a checkout into a launchpad for deeper engagement and greater revenue. By thoughtfully connecting programs, providers create a continuum of care that benefits both their patients and their business.

The Recommended Items feature allows providers to suggest additional programs to patients after a successful checkout. You can configure up to six recommendations per program. Follow the steps below to set them up.

1. Sign In

2. Access the Program List

  • In the top navigation menu, click Programs.
  • Find the program you want to edit.
  • Click the Details button next to the desired program.
  • On the program details page, scroll to the bottom.
  • Locate the Recommended Items section.
  • Click inside the Recommended Items input field.
  • Begin typing the name of the program(s) you wish to recommend.
  • Select a program from the dropdown to add it to the list.
  • You may add up to six recommended programs.

🔄 Note: The order in which you add items is the order in which they will appear to the patient during checkout.

5. Save Your Changes

  • After selecting your recommended programs, click the Save button at the bottom of the page.

✅ What Happens Next?

Once saved, the selected programs will be shown to patients immediately after they complete checkout for the primary program. This enables a seamless way to encourage continued care and program participation. See an example checkout page with recommended items below:

After one practice implemented Recommended Items, they received 3 purchases from one patient within one minute of each other. A weight loss package followed by a sermorelin and NAD package to help boost energy and counteract potential reduced energy associated with GLP-1s.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Pro Tip:

Recommend items that are relevant and appropriate to the primary package. For example, if a GLP-1 is the primary package, recommend hair loss treatments or even a filler package if they’re worried about volume loss. It’s also an opportunity to add a Botox subscription package. The opportunities are endless! Login and give it a try!