Stay Well Pharmacy Shipping Change

Effective November 1, 2026, Stay Well Pharmacy will no longer ship medications to clinics or practice locations. All medications fulfilled by Stay Well Pharmacy are affected, and orders submitted to the pharmacy on or after this date must ship directly to the patient.

This change applies specifically to Stay Well Pharmacy. Other partner pharmacies may offer clinic delivery, depending on the medication and applicable shipping requirements.

How to check whether your medications are affected

For Connect users

To review pharmacy shipping options in the catalog:

1. Sign in to Connect.
2. Open the Catalog.
3. Select the medication.
4. Open the Rx Rules tab.
5. Review the Shipping Settings listed under each pharmacy.

To identify the pharmacy associated with medications in a treatment plan:

1. Open the Treatment Plans tab.
2. Select the treatment plan you want to review.
3. Open the Medication tab.
4. Look beneath the medication title for the pharmacy name, followed by the associated doses.

If the medication is fulfilled by Stay Well Pharmacy, the shipping change applies.

For BuildMyHealth users

Please review the attached Stay Well medication list to identify affected medications your practice offers. Our Customer Service team can also help you review your medications, packages, and treatment plans.

Current Stay Well Medication List

What your practice should review before November 1

Patient addresses: Confirm complete delivery addresses, including apartment or unit numbers.

Ordering workflows: Identify any processes that currently depend on receiving medications at your practice.

Packages and treatment plans: Review affected offerings and contact Customer Service for help with necessary adjustments.

Patient communication: Let patients know their medications will arrive directly at their address and share applicable delivery, tracking, and storage instructions.

Clinic delivery needs: If direct-to-patient shipping does not work for your workflow, contact Customer Support to review available alternatives and confirm their shipping options.

What about orders already submitted?

Handling depends on whether the order was submitted to the pharmacy before November 1, 2026. Please contact support for help confirming how a pending order will be handled.

Helpful reminders for patient deliveries

Encourage patients to check their shipping information and monitor tracking updates. For temperature-sensitive medications, remind them to retrieve deliveries promptly and follow the storage instructions provided with the medication.

Contact support if you need help verifying address or shipping restrictions for a specific order.

Need help?

We’ll send additional reminders leading up to November 1. If you have questions or would like help reviewing how this change affects your practice, please reach out—we’re happy to help.

Customer Service
Phone: 833-837-9355
Email: customerservice@drwell.com

‍