HealthAide is built around telehealth.DrWell is built around your practice.
HealthAide is a white-label telehealth platform with an EMR for med spas, clinics and health brands, offering asynchronous and video visits, a provider network with 50-state routing, lab ordering, a branded patient portal and multi-location management. DrWell Connect is a practice platform for cash-pay weight loss, HRT and peptide programs, built for practices whose own providers see their own patients.
HealthAide is organized around telehealth visits, and your practice sees patients
HealthAide is designed so a clinic can add telehealth: video and asynchronous visits, state-by-state provider routing, and a portal that fronts the telehealth service. That is helpful for a clinic that wants to serve patients outside its own licenses. A practice focused on the patients it sees in person needs reliable ordering, billing, follow-up and consent for them, and a platform organized around provider routing and telehealth visits means paying for, and learning, capabilities a local practice does not use.
Fifty-state access is not fifty-state revenue
HealthAide offers serving patients in all states regardless of the clinic's own licenses. Its guidance describes the clinic's own existing audience as the demand source and describes no lead generation. That means a practice earns revenue in a state only if it advertises there. Unless a practice has a large budget to spend in every state, the added coverage mostly goes unused, and its best patients remain the ones near its own location, reviews and referrals. National coverage in weight and wellness is not a realistic plan for most practices, so the better return is running your own practice well: orders, billing, follow-up and retention for the patients you already have.
HealthAide supports med spas, clinics and health brands, with an EMR that consolidates prescriptions, labs, appointments and messages, asynchronous or scheduled video visits, and independent multi-location management. For medication-adjacent workflows, the platform routes each patient to a licensed provider in the patient's state and a clinic can use its own providers, the HealthAide network or both, set state by state, with fulfillment automated from provider approval to pharmacy dispatch. In-person visit functionality, named pharmacy partners and rerouting are not published.
DrWell connects enrollment, payment status and the treatment plan to the next medication order. The first eligible order can be generated when treatment begins, and later orders can follow successful payment with planned dose progression. Multiple medications can be managed in one subscription, reducing the number of separate recurring workflows your staff has to maintain.
DrWell includes a pre-vetted 503A and 503B pharmacy network covering all 50 states and DC. If an eligible order cannot be filled through its original route, the platform can reroute it within the network. Your EMR remains the practice system while DrWell manages the medication-program fulfillment workflow.
HealthAide Medical Group P.C. is merchant of record for patient payments involving HealthAide-provided clinical services, and Stripe Connect sends payouts to the clinic's bank account, with the patient authorizing payment at intake and charged after provider approval. Recurring billing, failed-payment handling and fees are not published. DrWell is the merchant of record for program payments and uses high-risk processing, with payouts arriving next day and the cost of goods and platform service fee already deducted.
No payment platform can control another processor's underwriting decisions. The value of this structure is separation: eligible medication-program transactions do not need to run through the merchant account your practice depends on for ordinary services.
HealthAide can continue supporting its existing patient workflows: a branded portal on all tiers showing prescriptions, labs, appointments and messages. Pause, cancel, card update and shipment tracking are not published.
CareOS adds medication-program self-service, including program billing status, card updates, pauses and medication order tracking from shipment through delivery. Versioned medication consent is completed before checkout, and identity is verified before an order is created.
HealthAide provides broader practice reporting, including per-location dashboards, earnings and reports with lead source reporting. Margin reporting is not published.
DrWell adds order-level visibility into medication cost of goods, shipping and the platform service fee, helping owners forecast program margin as treatment doses change.
HealthAide pricing and DrWell pricing
Enterprise is $999 a month. Launch and Scale prices are not shown. Implementation, providers, medication, shipping and payments are separate costs per its proposal.
Annual subscriptions range from $2,999 to $7,999. Practices can save up to 16% by paying annually, and monthly subscription options are available. Every plan includes unlimited users, locations and providers.
Frequently asked questions
Can my practice run its program in DrWell instead of HealthAide?
Yes. Patients enroll through DrWell, your providers prescribe, and DrWell handles orders, pharmacy routing, payments and follow-through.
Do I need providers licensed in other states?
No. DrWell is built for your own providers and your own patients.
Can I still see patients in person?
Yes. DrWell does not change how you see patients.
Who is the merchant of record?
DrWell is the merchant of record for program payments.
What does DrWell cost?
Annual plans start at $2,999 and go to $7,999, and paying annually saves up to 16%. Monthly options are available too. Every plan includes unlimited users, locations and providers. HealthAide publishes an Enterprise price of $999 a month and lists other costs separately.
See DrWell run a program for your own patients.
Keep your providers, your patients and your location. Let DrWell run the recurring medication program behind them.
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