OpenLoop is built for virtual care brands.DrWell is built for your practice.
OpenLoop is a white-label operating system for virtual care, with a nationwide clinician network, pharmacy fulfillment and a branded patient portal and app. DrWell Connect is a practice platform for cash-pay weight loss, HRT and peptide programs, built for practices whose own providers see their own patients.
OpenLoop is built for telehealth, and your practice sees patients
OpenLoop is designed around remote care: clinicians who see your patients on its network, a branded portal and app, and fulfillment built around shipping. That is the right shape for a brand that sells to people it never meets. A practice with an exam room, a front desk and local patients needs less of it. It needs reliable ordering, billing, follow-up and consent for the patients already in its building, and a platform built around national provider routing means paying for, and learning, machinery a local practice does not use.
Fifty-state access is not fifty-state revenue
Having clinicians licensed in all 50 states sounds like growth. It only becomes revenue if patients in those states find you, and that takes advertising in each market. OpenLoop's own guidance for launching a clinic recommends SEO, Meta, Google Ads, partnerships and referrals for growth. Unless a practice has a large budget to spend in every state, the added coverage mostly goes unused, and its best patients remain the ones near its own location, reviews and referrals. National coverage in weight and wellness is not a realistic plan for most practices, so the better return is running your own practice well: orders, billing, follow-up and retention for the patients you already have.
OpenLoop supports white-label virtual care for digital health companies, memberships, brick and mortar wellness businesses, hospitals, employers, health plans, labs and retailers, and its weight loss pages describe launching a white-label virtual care company. For medication-adjacent workflows, OpenLoop clinicians prescribe, with more than 2,000 licensed across all 50 states, and medications route to a nationwide pharmacy network for shipment. In-person visit support, scheduling and point of sale are not published.
DrWell connects enrollment, payment status and the treatment plan to the next medication order. The first eligible order can be generated when treatment begins, and later orders can follow successful payment with planned dose progression. Multiple medications can be managed in one subscription, reducing the number of separate recurring workflows your staff has to maintain.
DrWell includes a pre-vetted 503A and 503B pharmacy network covering all 50 states and DC. If an eligible order cannot be filled through its original route, the platform can reroute it within the network. Your EMR remains the practice system while DrWell manages the medication-program fulfillment workflow.
OpenLoop's homepage describes insurance access across more than 600 plans and revenue cycle management. Merchant of record, processor, failed-payment handling and payout timing are not published. DrWell is the merchant of record for program payments and uses high-risk processing, with payouts arriving next day and the cost of goods and platform service fee already deducted.
No payment platform can control another processor's underwriting decisions. The value of this structure is separation: eligible medication-program transactions do not need to run through the merchant account your practice depends on for ordinary services.
OpenLoop can continue supporting its existing patient workflows: a white-labeled portal, website and mobile app, with 24/7 patient support. Pause, card update and order tracking for white-label patients are not published.
CareOS adds medication-program self-service, including program billing status, card updates, pauses and medication order tracking from shipment through delivery. Versioned medication consent is completed before checkout, and identity is verified before an order is created.
OpenLoop provides broader program reporting, including a dashboard and analytics. Cost of goods and margin are not published.
DrWell adds order-level visibility into medication cost of goods, shipping and the platform service fee, helping owners forecast program margin as treatment doses change.
OpenLoop pricing and DrWell pricing
Pricing varies with the services added and OpenLoop directs buyers to sales. No numbers are published.
Annual subscriptions range from $2,999 to $7,999. Practices can save up to 16% by paying annually, and monthly subscription options are available. Every plan includes unlimited users, locations and providers.
Frequently asked questions
Can my practice run its program in DrWell instead of OpenLoop?
Yes. Patients enroll through DrWell, your providers prescribe, and DrWell handles orders, pharmacy routing, payments and follow-through.
Do I need providers licensed in other states?
No. DrWell is built for your own providers and your own patients.
Can I still see patients in person?
Yes. DrWell does not change how you see patients.
Who is the merchant of record?
DrWell is the merchant of record for program payments.
What does DrWell cost?
Annual plans start at $2,999 and go to $7,999, and paying annually saves up to 16%. Monthly options are available too. Every plan includes unlimited users, locations and providers. OpenLoop does not publish its prices.
See DrWell run a program for your own patients.
Keep your providers, your patients and your location. Let DrWell run the recurring medication program behind them.
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