Run program payments without building a separate payment operation.
For Connect program payments, DrWell holds the payment account and payment infrastructure described on this page. Your practice does not need to apply for a separate program-payment account or have staff handle patient card numbers.
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What your practice avoids by not opening a separate program-payment account
Six things that stay off your plate when the program-payment account is not in your practice's name.
Your practice does not apply for or maintain the payment account DrWell uses for Connect program transactions.
DrWell is the merchant of record for Connect program payments, so your practice is not the business being underwritten for a high-risk account.
Rates in this category follow volume. A practice that opens its own high-risk account is priced on that one practice's volume, while Connect program payments run on DrWell's published platform service fee.
There is no account-level reserve on a merchant account opened in your practice's name for Connect program payments. Refunds, disputes and applicable fees can still affect payouts.
Patient card data follows the Connect payment flow rather than being entered or stored by your staff.
Program payment activity stays connected to the patient's program order instead of arriving on a separate statement weeks later.
DrWell takes the program payment. Your practice runs the care program.
Merchant of record means the business responsible to the card network for the transaction. For Connect program payments, that is DrWell. Your practice continues to own the patient relationship and the clinical program.
Your practice uses DrWell's program-payment infrastructure. Rather than opening a separate payment account for Connect program transactions. This applies to program payments processed through Connect. Payments your practice accepts through its own terminal or checkout remain under your own payment account and responsibilities.
Cards you take at the front desk on your own account for visits, injectables, lasers and retail remain yours, and so does the security paperwork for those.
Your staff doesn't need to handle the card number
PCI is the card industry's security standard. For Connect program payments, the practical point is simple: patients enter their own card information into payment-company fields, not into your practice systems.
Patients add and update their own card in the patient portal. Nobody at your front desk is taking a card number over the phone and typing it somewhere.
The field the patient types into is run by the payment company. The number goes directly to them rather than into your systems or DrWell's.
What comes back is a stand-in token. It works only for that patient on DrWell's account, so it is of no use to anyone else who obtained it.
Program-payment security responsibilities sit with the payment infrastructure DrWell operates, including the audit and the sign-off.
Technical detail: PCI DSS v4.0.1 is the current card-security standard, and its newest requirements took effect on 31 March 2025. Your staff does not need to understand the version number to use Connect. Source: PCI Security Standards Council.
The payment classification is already built into the program
Medication-related program payments can be treated differently from ordinary medical-service transactions. DrWell operates the program-payment setup using the pharmacy-related classification identified on this page.
MCC 5912 is the payment industry's category for pharmacies and drug stores. It is supporting infrastructure behind Connect, not something your staff has to manage.
Both card networks run additional oversight on this category and hold the payment account holder responsible for how the business is classified and monitored. For Connect program payments that is DrWell.
DrWell is a LegitScript Enterprise Certification Partner for Healthcare, a credential relevant to regulated healthcare businesses. Pharmacy partners are evaluated against Connect's sourcing requirements before they receive orders.
Your practice name can appear on the patient's statement without a payment account being opened in your practice's name.
Failed payments don't have to become a staff chase
When a program payment fails, Connect can retry it automatically and prompt the patient to update their card in the portal, helping keep the order from quietly falling out of the cycle.
* Starting platform service fee, charged per transaction at the time of the sale. The rate depends on your plan. See the pricing page for plan-specific rates. Refunds, disputes and applicable network fees are handled separately, which is covered in the next section.
What can still come out of a payout
The payment account may sit with DrWell, but ordinary transaction adjustments do not disappear. Refunds, disputes and applicable network fees can still affect your payout.
The refunded amount comes out of your payout. The platform service fee already charged on the original sale is not returned.
A disputed amount can be withheld while the dispute is reviewed, and returned if it resolves in your favor.
The card networks charge a per-item fee on a refund and on a dispute. Those are passed through at cost, with no markup.
Anything a card merchant would normally find withheld from a daily settlement is withheld here the same way, at cost. There is nothing held back beyond that list.
The difference is not that these costs disappear. It is that your practice never had to get approved for the account they come out of, and each one is visible against the order it belongs to instead of arriving on a separate statement weeks later.
Your other payment systems are still yours
If your practice accepts cards through its own terminal or online checkout for visits, injectables, lasers or retail, those payments remain on your account and so does the security paperwork for them. Connect's payment model applies to program payments processed through Connect, which for most practices is the part that was hard to get approved in the first place.
See how compliance works across the platformAnswered plainly
No. DrWell holds the payment account used for the program payments described on this page, so there is no application for your practice to fill out and no bank approval to pass.
No. The Connect program-payment card flow described here sits with DrWell. Payments your practice accepts through its own account remain your responsibility.
For Connect program payments, DrWell is the business responsible to the card network for the transaction and holds the program-payment account. Your practice does not open a sub-account underneath DrWell.
Your practice name, set per practice. That keeps down the calls about an unrecognized charge and the disputes that start over a name the patient has never seen.
DrWell, as the business accepting the payment. Two things worth separating: a failed payment is a charge that never went through, and a chargeback is a patient disputing one that did. They are handled differently.
Connect retries the charge on a schedule and prompts the patient to update their card in the portal, reducing staff follow-up. The order holds rather than falling out of the cycle.
Yes. It can continue handling the other products and services it was set up for. Program payments run through Connect.
See the payment flow without needing to become a payments expert.
In one walkthrough, see who takes the program payment, where card data goes, how failed payments recover, what can affect a payout, and what stays your practice's responsibility.