Verify the patient before the order, without slowing down most checkouts.
Connect checks patient identity before payment and medication ordering. Most patients verify quietly from the information already entered. If more proof is needed, Vouched can request an ID and selfie inside the checkout flow.
Why identity verification belongs before payment and ordering
Confirming identity helps your practice know who is completing the purchase while adding another safeguard before medication ordering and payment.
Verification creates a stronger identity record than relying only on information typed into a form.
Identity clears before the card is charged, adding another step between submitted payment information and a completed purchase.
Name, date of birth, address and phone can be checked against independent records rather than accepted only as self-reported information.
Identity verification happens before payment and ordering instead of after a problem appears.
Three verification paths. Most patients only see checkout.
Verification runs before the card is charged. Most patients clear from the information already entered. If that does not clear, Vouched can request an ID and selfie. If verification still fails, the purchase pauses for an authorized user to review.
The best verification experience is the one most patients barely notice. Connect runs the initial check using information already provided at checkout. No upload, no selfie, no extra screen to explain.
Verified patients remain verified for up to one year, or until the ID used expires. Repeat purchases inside that window do not repeat the full verification process.
Identity verification that stays out of the way until it is needed
Order review, then a background identity check, then ID and selfie only if needed, and the card charged after verification.
Name, date of birth, address, phone and card are already entered. On the review screen the patient agrees to have their identity verified before the purchase is completed.
Vouched checks the information the patient already provided against independent records. Nothing is uploaded and no new screen appears. This is where most purchases end, approved and charged.
If the background check does not clear, the patient photographs a government ID and takes a selfie. Vouched checks the document and compares the selfie with the photo on it.
The card is captured at checkout and charged after identity clears, or after an authorized user approves a pending verification. A patient who never clears is never billed.
The check runs before the order is placed, not after it ships. Nothing is ordered from a pharmacy against a patient who has not cleared.
What Vouched checks when verification is needed
Two levels of checking. Most patients only ever meet the first.
Name, date of birth, address and phone are checked against independent records. When those sources agree, the patient clears quietly and checkout keeps moving.
When required, the document is checked for characteristics such as formatting and expiration.
The selfie is compared with the photo on the submitted ID. This is the step that stops someone using a real credential that does not belong to them.
Connect checks whether the patient is already within the verification window, so repeat buyers are not put through it again on every refill.
If verification needs a person, the purchase waits instead of disappearing
Identity software gets it wrong sometimes. A worn license, bad lighting, a married name that does not match the one on file. If automated verification does not clear, Connect moves the purchase to pending so a permitted user can review the submitted information and decide whether to approve it.
The approval is written to the patient's audit log, so a year from now you can show exactly who cleared the patient and when.
Verified once, then refills go straight through
Verified patients remain verified for up to one year, or until the ID used expires. Repeat purchases inside that window do not repeat the full verification process.
Keep sensitive identity documents with the verification specialist
Vouched handles the identity-verification workflow and holds the submitted ID and selfie. Your staff can review them in place when needed instead of emailing or filing copies in your own systems.
Vouched runs the verification on a domain provisioned for DrWell, so your patient stays inside a DrWell experience instead of being handed to a website they have never heard of.
The ID image and selfie are held by Vouched, the company built to hold them. Your staff reviews them in place rather than emailing copies around or filing them in your own systems.
DrWell uses Vouched as its dedicated identity verification partner rather than a homegrown document-checking workflow. Vouched verifies identity for regulated healthcare and financial services companies.
When someone on your team clears a patient by hand, the record shows who did it, along with the date, time and IP address.
Identity verification supports your program's diligence. It does not replace clinical judgment or your state's prescribing requirements.
Verify who the patient is. Your provider still decides whether treatment is appropriate.
Identity verification confirms the person completing checkout. Clinical eligibility, prescribing decisions and applicable state requirements remain with the provider and the practice.
See how the payment side worksThe questions providers ask about identity verification
No. Most patients verify quietly using information already entered at checkout. ID and selfie verification appears only when the initial check does not clear.
After identity clears, or after an authorized user approves a pending verification. A patient who never clears is never billed, so there is nothing to refund.
The purchase moves to pending and a permitted user can review it. Your team is notified with a link to the patient's treatment plan, and nothing is charged until approval.
The ID and selfie step is a single attempt. A failure routes the purchase to human review instead of letting someone retry until something finally passes.
Vouched is DrWell's identity verification partner and runs the verification workflow used inside Connect, on a verification domain provisioned for DrWell. Vouched verifies identity for regulated healthcare and financial services companies.
Once per year, or sooner if the ID used expires. Repeat purchases within that window do not repeat verification.
Only users given manual-verification permission. The approval is logged with the user, date, time and IP address on the patient's audit log.
See patient identity verification without adding friction to every checkout.
Watch the quiet verification path, the ID and selfie step when needed, and the manual-review workflow your team sees when a check requires a person.
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