Exciting news! Daily rolling payouts are coming to Connect next Monday, giving your practice a more consistent flow of payments as you submit patient prescriptions.
How daily rolling payouts work
1. Submit the prescription to the pharmacy
Prescription submission triggers payout processing. A patient signing up for a subscription or having their credit card charged does not trigger a provider payout.
2. We calculate your payout
Once the prescription is submitted, we can confirm the medication’s cost of goods, withhold that amount from the patient’s payment, and initiate a transfer of the remaining balance to your payout bank account in Connect.
3. Allow about 5 to 7 business days for payment
This is the estimated time for funds to reach your bank account after you submit the prescription. Timing may vary due to holidays and bank processing delays.
Make sure your payout account is ready
To receive daily rolling payouts, your practice must be using Connect and have a payout bank account set up directly within Connect. If you haven’t completed this step, please do so to ensure you’re ready to receive payouts.
What does “daily rolling payouts” mean?
Daily rolling payouts describe the ongoing payout schedule, rather than how quickly an individual payment arrives. After your initial transfers have processed, consistently submitting prescriptions each day can result in payments arriving each business day, subject to holidays and bank processing delays. Each payment still takes approximately 5 to 7 business days from prescription submission to reach your account.
A note about this week’s payouts
As we transition to the new schedule, Connect payouts will begin next week rather than this week. The estimated 5 to 7 business day payment timeframe still applies. Thank you for your patience as we get daily rolling payouts underway!
Not on Connect yet?
Daily rolling payouts will be available exclusively through Connect. If you’re interested in making the switch, need help setting up your payout bank account, or have questions about the new schedule, our Customer Service team would be happy to help.
Contact Customer Service
Email: customerservice@drwell.com
Jacob Horn
Chief Growth Officer, DrWell
Jacob leads growth at DrWell and has worked in aesthetics for more than 20 years. He writes The Sig for the people running cash-pay medication programs day to day.
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