What is changing
As a reminder, starting November 1, 2026, Stay Well Pharmacy will no longer ship medications to clinics or practice locations. Orders submitted to Stay Well Pharmacy on or after this date must ship directly to the patient. Other partner pharmacies are not affected.
Have you checked whether your practice is affected?
If your practice hasn’t yet confirmed whether any of your medications are fulfilled by Stay Well Pharmacy, now is the time.
If you use Connect
Check pharmacy shipping settings in the Catalog’s Rx Rules tab.
If you use BuildMyHealth
Reference the Stay Well medication list we sent previously.
Quick checklist before November 1
- Confirm complete patient delivery addresses, including unit numbers.
- Update any ordering workflows that depend on receiving medications at your practice.
- Let patients know their medications will now arrive directly at their address.
- If clinic delivery is essential to your workflow, contact Customer Support now to review alternatives.
Review the medication list
Review the Strive Pharmacy medication list offered by DrWell.
Need help?
Not sure if you’re affected, or need help adjusting a package or treatment plan? Our Customer Service team is ready to help. If you have questions or would like help reviewing how this change affects your practice, please reach out.
Contact Customer Service
Phone: 833-837-9355
Email: customerservice@drwell.com
Jacob Horn
Chief Growth Officer, DrWell
Jacob leads growth at DrWell and has worked in aesthetics for more than 20 years. He writes The Sig for the people running cash-pay medication programs day to day.
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